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Oracle DBA

Puebla, Mexico

Senior Oracle DBA is responsible for maintaining and implementing database related activities, security and establishes policies & procedures for complex database management against agreed SLAs to ensure database service availability and reliability.

General Accountabilities

Operate effectively with minimal supervision and within a clear accountability framework.
Active role as subject matter expert as Oracle DBA for 18c, 12c and 11gR2 and other database specialize areas.
Liaise with Database Service Engineer on formalization/documentation of processes, procedures, standards, guidelines, template solutions, etc.
Provide Oracle DBA specific services to other parts of the organization such as Service Engineering and other Run & Maintain teams.
Use of end-to-end ITIL processes and tools in order to manage incidents, changes, assets, and service interruptions.
Promoting use of end-to-end processes such as incident management, change management, and situation management.
Ensure appropriate escalation actions are taken, using the global tools and processes available.
Involved in any operational changes to the service, organization, tools and processes.
Interface with other parts of the Hosting & Storage delivery organization in an open and constructive way.
Asset Management: contribute to a 100% accurate administration of supported assets, agreed service levels and billing.
Work to solve problems, produce documentation, and share learning with counterpart teams.
Participate in on-call pager rotation for reactive support and respond to monitoring alerts in a timely manner.
Ensure that work is properly documented and saved in a central repository according to specific service guidelines.
Maintain a high level of Customer Satisfaction.
Conveys goals and objectives clearly, interprets customers’ requirement and implement the expected service delivery.
Services impact: high indirect accountability; downtime of database services would have major potential impact on the customer’s business.

Job Qualifications

Education:

Bachelor's degree preferred.
ITSM foundation training required.
Preferred with certified in Oracle Database.

Technical Skills

3+ years of experience in a multi-disciplined IT environment with strong background in service delivery, operational support, and proactive management.
5+ years of experience with Oracle RAC DBA.
10+ years of experience in an IT function.
Excellent technical knowledge of Oracle 18c/12c/11gR2, Oracle RAC 11gR2/11gR1 on Linux and UNIX. Accreditations like Oracle Certified Professional are a plus.
Experience with Oracle single node cluster.
Experience with integration and support of backup software (Net Backup, RMAN).
Experience with Oracle database migrations upgrades and patching.
Experience in resolving complex database performance and application issues.
Oracle Database Tuning and Performance - usage of statspack, AWR, ADDM, ASH and UNIX native commands.
Oracle DataGuard Physical Standby configuration, build and support including DataGuard Broker.
Having knowledge of MSSQL / MYSQL / DB2UDB database is plus.
Storage considerations for Oracle Database Performance.
Oracle backup and recovery configuration and procedures.
Oracle Enterprise Manager/Grid Control for environment standardization.
Understanding of server and storage technology, especially in the area of High Availability.
Provide support to Customer application teams for database design.
Support Customer application teams in performance tuning activities.
Data gathering and analysis skills (for the internal performance monitoring and Service Level management).

Professional Skills

Fluent English language skills required: verbal and written communication.
Self-motivated and disciplined.
Strong stakeholder relationship management skills.
Strong investigative and analysis skills.
Strong technical and process design and implementation skills.
Strong communication and presentation skills along with the ability to work in a highly collaborative environment.
Ability to work creatively and analytically in a problem-solving environment.
Manages multiple priorities in a high-pressure environment.
Have strong inter-personal and communication skills: capable of training users in complex topics and making presentations to internal groups.
Able to write intricate system and user documentation. Capable of writing and explaining purchase justifications.
Proven experience working within incident, problem and change management programs and developing maintenance plans related to storage environments is preferred.
Strong interpersonal skills to interact with fellow team members, fellow GITI teams both regionally and globally, customer project resources for project-type activities, and various customer and customer segment representatives.

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Benefits

Medical, Dental, Vision and Life Insurance. Savings Fund, Vacations Bonus, Christmas Bonus, Grocery Bonus, Annual Bonus.

PTOs

Vacation, Sick Days, Holiday, and Paid Leaves.

Save on commute

Paid office parking.

Discount Programs

Medical related discounts.

Prime location

In the heart of Puebla, with views of Popocatepetl volcano, restaurants and amenities close by.

Sport Activity

Join your colleagues in various sport activities in the area.

Eat & Drink

Enjoy a kitchen stocked with drinks, coffee, and snacks free of charge.

Apply Now!

Oracle DBA

Puebla, Mexico

Operate effectively with minimal supervision and within a clear accountability framework.

Active role as subject matter expert as Oracle DBA for 18c, 12c and 11gR2 and other database specialize areas.

Liaise with Database Service Engineer on formalization/documentation of processes, procedures, standards, guidelines, template solutions, etc.

Provide Oracle DBA specific services to other parts of the organization such as Service Engineering and other Run & Maintain teams.

Use of end-to-end ITIL processes and tools in order to manage incidents, changes, assets, and service interruptions.

Promoting use of end-to-end processes such as incident management, change management, and situation management.

Ensure appropriate escalation actions are taken, using the global tools and processes available.

Involved in any operational changes to the service, organization, tools and processes.

Interface with other parts of the Hosting & Storage delivery organization in an open and constructive way.

Asset Management: contribute to a 100% accurate administration of supported assets, agreed service levels and billing.

Work to solve problems, produce documentation, and share learning with counterpart teams.

Participate in on-call pager rotation for reactive support and respond to monitoring alerts in a timely manner.

Ensure that work is properly documented and saved in a central repository according to specific service guidelines.

Maintain a high level of Customer Satisfaction.

Conveys goals and objectives clearly, interprets customers’ requirement and implement the expected service delivery.

Services impact: high indirect accountability; downtime of database services would have major potential impact on the customer’s business.

Bachelor's degree preferred.ITSM foundation training required.Preferred with certified in Oracle Database.

Bachelor's degree preferred.

ITSM foundation training required.

Preferred with certified in Oracle Database.

3+ years of experience in a multi-disciplined IT environment with strong background in service delivery, operational support, and proactive management.

5+ years of experience with Oracle RAC DBA.

10+ years of experience in an IT function.

Excellent technical knowledge of Oracle 18c/12c/11gR2, Oracle RAC 11gR2/11gR1 on Linux and UNIX. Accreditations like Oracle Certified Professional are a plus.

Experience with Oracle single node cluster.

Experience with integration and support of backup software (Net Backup, RMAN).

Experience with Oracle database migrations upgrades and patching.

Experience in resolving complex database performance and application issues.

Oracle Database Tuning and Performance - usage of statspack, AWR, ADDM, ASH and UNIX native commands.

Oracle DataGuard Physical Standby configuration, build and support including DataGuard Broker.

Having knowledge of MSSQL / MYSQL / DB2UDB database is plus.

Storage considerations for Oracle Database Performance.

Oracle backup and recovery configuration and procedures.

Oracle Enterprise Manager/Grid Control for environment standardization.

Understanding of server and storage technology, especially in the area of High Availability.

Provide support to Customer application teams for database design.

Support Customer application teams in performance tuning activities.

Data gathering and analysis skills (for the internal performance monitoring and Service Level management).

Fluent English language skills required: verbal and written communication.

Self-motivated and disciplined.

Strong stakeholder relationship management skills.

Strong investigative and analysis skills.

Strong technical and process design and implementation skills.

Strong communication and presentation skills along with the ability to work in a highly collaborative environment.

Ability to work creatively and analytically in a problem-solving environment.

Manages multiple priorities in a high-pressure environment.

Have strong inter-personal and communication skills: capable of training users in complex topics and making presentations to internal groups.

Able to write intricate system and user documentation. Capable of writing and explaining purchase justifications.

Proven experience working within incident, problem and change management programs and developing maintenance plans related to storage environments is preferred.

Strong interpersonal skills to interact with fellow team members, fellow GITI teams both regionally and globally, customer project resources for project-type activities, and various customer and customer segment representatives.