JOB SUMMARY
The Customer Success Advisor will act as an
advisor and will be
in charge of the subscription(s) term cycle from onboarding, support, and establishing QBRs (Quarterly Business Reviews).
JOB RESPONSIBILITIES:
Onboarding new Microsoft CSP customers
Establishing QBRs (Quarterly Business Reviews to review customer’s licensing, customer’s tenant, and Microsoft best practice recommendations from Microsoft dashboards and scores.
Acting as the voice of the customer and document customers’ needs and inquiries, and take them to the Microsoft CSP practice to process
Discover opportunities that help customers save on licensing costs
Discover upsell/cross-sell opportunities for more services and subscriptions
Reporting to the lead of customer success manager on numbers of reviews & opportunities
Help sales, inside sales, and BDMS on licensing/sale support requests
Ensuring world-class customer service and promoting subscription renewals when necessary.
Understanding of AWS Identity Center, Windows Active Directory SSO Integration, Organization
TECHNICAL SKILLS
Customer Service: This is a client-centric role.
Willing to learn Microsoft Technologies, specifically Microsoft 365 and Azure (for those who already have this experience with Microsoft technologies, it is a plus!)
Willing to take some exams if needed; exams are not mandatory
Has skills with Word, Excel, PowerPoint, Microsoft Teams
JOB QUALIFICATIONS
Bachelor’s degree preferred.
ITSM foundation training required.
PROFESSIONAL SKILLS
Fluent English language skills required: verbal and written communication.
Fast learner
Experience working with multicultural teams and customers.
Self-motivated and disciplined.
Strong investigative and analysis skills.
Has great presentation and negotiation skills.
Ability to think out of the box (this skill is important when discovering opportunities with customers)
Benefits
Healthcare, Dental, Life Insurance, Savings Fund, Christmas bonus, Grocery Bonus.
PTOs
Vacation, and Appreciation Days
Save on commute
Paid office parking
Discount Programs
Medical related discounts
Prime location
In the heart of Puebla, with views of Popocatepetl volcano, restaurants, and amenities close by.
Sponsored Events
Team social events, Holiday dinner
Sport Activity
Join your colleagues in various sports activities in the area
Eat & Drink
Enjoy a kitchen stocked with drinks, coffee, and snacks.
