We are seeking a highly motivated and detail-oriented Collection Specialist to join our team. The successful candidate will be responsible for managing and collecting outstanding accounts receivable, ensuring timely payment from clients, and maintaining accurate records of collection efforts. This role requires strong communication skills, problem-solving abilities, and a commitment to providing excellent customer service.
Responsibilities
- Monitor accounts to identify outstanding debts and prioritize collection efforts.
- Contact clients via phone, email, or mail to request payment and negotiate repayment plans.
- Maintain accurate records of collection activities and communications with clients.
- Investigate and resolve discrepancies or disputes related to customer accounts.
- Collaborate with the sales team and other departments to ensure timely resolution of issues affecting payment.
- Prepare and submit reports on collection activities, aging accounts, and overall portfolio performance.
- Maintain a professional and empathetic demeanor when dealing with clients, recognizing and respecting their individual circumstances.
- Continuously review and improve collection strategies to optimize results.
- Stay current on industry best practices and relevant regulations.
Requirements and Qualifications
- High school diploma or equivalent; associate's or bachelor's degree in finance, accounting, or related field preferred.
- Minimum of 2 years of experience in collections or customer service.
- Strong communication and negotiation skills, with the ability to handle difficult conversations effectively.
- Proficiency in Microsoft Office Suite and experience with collections software is an asset.
- High level of organization and attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Commitment to providing excellent customer service and maintaining positive client relationships.
- Knowledge of relevant industry regulations and best practices.
Benefits
Medical, Dental, and Life Insurance. Savings Fund, Vacations Bonus, Christmas Bonus, Grocery Bonus, Annual Bonus.
PTOs
Vacation Days.
Save on commute
Paid office parking.
Discount Programs
Medical-related discounts.
Prime location
In the heart of Puebla, with views of Popocatepetl volcano, restaurants, and amenities close by.
Sponsored Events
Team social events and Christmas Dinner.
Sport Activity
Join your colleagues in various sports activities in the area.
Eat & Drink
Enjoy a kitchen stocked with drinks, coffee, and snacks.
